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IQ QUIZ#
34
CATEGORY
Machine Shop Operations
Which factor has the biggest impact on customer retention?
A
Consistent On-Time Delivery
B
Competitive Pricing
C
Part Quality
D
Customer Service
Which factor has the biggest impact on customer retention?
A
Consistent On-Time Delivery has the biggest impact on customer retention.
WHY
Reliability keeps customers coming back. When a shop consistently meets deadlines, it strengthens trust, reduces stress for buyers, and positions itself as a go-to supplier, even over lower-cost competitors.
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